chat-sdk-core/com.nice.cxonechat.thread/Agent

Agent

public abstract class Agent

Represents all info about an agent.

Constructors

Agent

public Agent Agent()

Properties

emailAddress

@Deprecated(message = "emailAddress is internal field and should not be used. It is now always null.")

private final String ~~emailAddress~~

The email address of the agent.

firstName

private final String firstName

The first name of the agent.

fullName

private final String fullName

The full name of the agent (readonly).

private final Integer id

The id of the agent.

imageUrl

private final String imageUrl

The URL for the profile photo of the agent.

inContactId

@Deprecated(message = "inContactId is internal field and should not be used. It is now always null.")

private final UUID ~~inContactId~~

The id of the agent in the inContact (CXone) system.

isBotUser

private final Boolean isBotUser

Whether the agent is a bot.

isSurveyUser

private final Boolean isSurveyUser

Whether the agent is for automated surveys.

isTyping

private final Boolean isTyping

Indicates that agent is currently typing.

lastName

private final String lastName

The surname of the agent.

nickname

private final String nickname

The optional nickname of the agent.

Functions

getEmailAddress

public abstract String getEmailAddress()

The email address of the agent.

getFirstName

public abstract String getFirstName()

The first name of the agent.

getFullName

public final String getFullName()

getId

public abstract Integer getId()

The id of the agent.

getImageUrl

public abstract String getImageUrl()

The URL for the profile photo of the agent.

getInContactId

public abstract UUID getInContactId()

The id of the agent in the inContact (CXone) system.

getLastName

public abstract String getLastName()

The surname of the agent.

getNickname

public abstract String getNickname()