chat-sdk-core/com.nice.cxonechat/Popup/InactivityPopup

InactivityPopup

public interface InactivityPopup implements Popup

An popup that is used to display an inactivity prompt to user in the chat. This popup can be sent by the automation on server when the user has been inactive for a certain period of time.

In some cases it can also be sent by the agent to trigger user response or to end the conversation. It contains a countdown timer and buttons to either refresh the chat or expire the current conversation.

Types

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public interface Countdown

Parameters for the countdown timer.

Functions

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public abstract String getBody()

The main text of the inactivity popup message, it should explain the reason for the popup.

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public abstract String getCallToAction()

Additional text which describes what the user should do next.

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public abstract Popup.InactivityPopup.Countdown getCountdown()

Parameters for the countdown timer of the inactivity popup.

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public abstract Action getSessionExpire()

Action that will expire the current conversation and end the chat session.

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public abstract Action getSessionRefresh()

Action that will refresh the chat and reset the inactivity timer.

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public abstract String getTitle()

The title of the inactivity popup message.