Structures

Represents all info about an agent.

Details about a file type allowed to be uploaded

Represents info about an uploaded attachment.

The various options for how a channel is configured.

All information about a chat thread as well as the messages for the thread.

Represents info about an attachment data to be uploaded.

Complex type with subelements represented as a multi-root tree data structure.

UI element, on the application side, should present nodes as a nested list and send picker nodes element’s value; if necessary.

A single element of the PreChatSurveyHierarchical/nodes represented as a tree data structure.

A list/selector element type. It contains list of options which are selected via dropdown picker, table or related UI element.

A textfield element which contains simple textfield or e-mail.

In case of e-mail, detectable with isEmail property, BE requires proper e-mail validation on the application side.

Represents information about a customer identity to be sent on events.

Details about file uploads allowed.

Represents all info about a message in a chat.

All info about a payload of a message.

Represents outbound message which is send to an agent.

A list picker displays a list of items, and information about the items.

It is a list of options, that customers can choose multiple times and are persistent in the conversation. The options/items are usually shown in overlay with richer formatting capabilities (icon, title, subtitle, sections, etc. in future) and with a bigger count than buttons or quick replies.

Text message with buttons. After the customer clicks on one of the buttons, its content is sent as a reply.

Usually, when a reply is sent, it is no more possible to click again on any button. You can have between two and five (depending on the channel) customizable choices, and the user can select only a single item.

When a quick reply is tapped, the buttons are dismissed, and the title of the tapped button is posted to the conversation as a message.

A reply button rich message sub element.

It is a URL link with an image preview and a defined title.

The customer is able to click on it to be forwarded to the particular page.

A definition of the pre-chat form which should be answered by the user before the new thread is created.

A pre-chat survey field element which should be presented to user before chat thread is created.

Represents info abount a content of a proactive action data message.

Represents all info about details of a proactive action.

Information about the sender of a chat message.

Represents statistics about the user.